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First Contact Healthcare
Domiciliary Care Service

Bringing Loving Care to Healthcare

Our Services

At First Contact Healthcare DCS we recognise that the best place to be cared for is at home, your own home. Our Domiciliary Care Services are designed to help you with your day-to-day activity, as well as providing you with the encouragement and emotional support that you may need to remain living independently.

First Contact Healthcare Domiciliary Care Services provides care services to the following Service User categories:

  • Older people
  • People with  learning disabilities
  • Palliative Care
  • Continuing Care
  • Personal Care

Personal Care in includes;

  • Assistance with washing, bathing, bed routine and to maintain personal hygiene.
  • Support with continence and toileting needs.
  • Assistance with nutritional needs by means of meal preparation, shopping or support with eating.
  • Assisting with medication.
  • Providing support whilst on holiday.

Social Needs includes;
  • Providing companionship and interaction.
  • Assisting Service Users to keep in contact with family and friends.
  • Assisting to participate in hobbies, interest and religious activities. 

Household needs includes;
*Assisting with laundry of clothes
*Shopping and light house work
*Running of errands

Our flexible Domiciliary Care packages can range from daily or weekly “pop-in” visits to full 24 hour live in support. Based around your individual requirements we can offer a range of services including:

Bed Routine
Assistance to get in and out of bed, with hoisting support  if required.

Assistance to get in and out of the bath or shower safely as well as washing and drying if required.

Assistance getting dressed and undressed.

Assistance getting to and from the toilet or stoma bags, incontinence pads and sheet.

Meal times
Assisting with or preparing meals and carrying out weekly shops if required.

Prompting medication
Prompting you to take your medication and ensuring you’re taking the correct dose, at the correct time.

Help around the house
Assistance with household tasks such as laundry, vacuuming and washing up.

Low Dependency needs:

Low Dependency is for people who live in their own home and requires domestic help, companionship and limited support. The Care Worker’s responsibilities would include Housekeeping, Laundry, Shopping and cooking meals. This level is suitable for mobile clients who require some support but can mostly do things for themselves. This service will encourage and enable people to live independently in their own home with minimal support:

Continuity of care:

Continuity of care creates familiarity and helps develop comfortable routines; it builds a relationship between customer and carer which is based on mutual trust.

We aim to have our carers stay in the home for several weeks at a time; they then take a short 1 -2 week break before returning.  During the rest period cover is provided.

We guarantee cover for our customers so they will never be left stranded. If they have any problems or concerns they have access to their own Live-in Care Manager and a 24 hour emergency care number; this level of care and support offers peace of mind to the professionals involved as well as the family

Live in Care Service:

Who is live-in care for?

Live-in care, quite simply, is for anybody who wishes to remain independent in their own home, but requires a basic to complex nursing-led level of support to do so.

How Live-in Care from First Contact Healthcare Domiciliary Care Service works

Families who choose live-in care from Helping Hands do so with the peace of mind that comes from knowing their carer is always on hand; whatever the time of day.

A major benefit of our service is the constant care and companionship you receive at home from a carer who is dedicated to your needs.

All of our carers are overseen by a Registered General Nurse and, through our network of office and managers across the country, you will have a dedicated manager never far away. Your carer’s role can be as varied as you wish, embracing support with personal care and continence care, support with medication or helping with restricted mobility.

Maintaining your home is important too; your carer can support with your housekeeping, cleaning, laundry and shopping, as well as trips out. We also understand the importance of nutrition; our carers will cook to your tastes and advise you on how to achieve a well-balanced diet. Often, of greatest importance, is the quality time they spend as a companion, chatting and simply keeping you company.  What this then allows is time for you and your loved ones to be a family, spending quality time together.